Contact
No ticket maze, no bot loop. Pick the channel that fits, and a member of the team gets back to you fast.
Support
Stuck on an integration, a verdict you did not expect, or your account? Email the team and a real person answers, usually within one business day.
Sales & demos
Verifying lists at scale, comparing tools, or need volume pricing and a custom contract? Grab a time and we will walk you through it live.
Press & partnerships
Media requests, integration partnerships, or affiliate and reseller deals all land in one inbox. Tell us what you have in mind and we will route it.
General
Feedback, a question about how the engine works, or just want to say hello? Send a note to the team inbox and it reaches a human, not a bot.
One well-packed email beats three short ones. Include the address you signed up with, roughly how many emails you are verifying, and, for API issues, the exact request and error payload. With that in hand, most questions close on the first reply.
Prefer social? We are most active here.
Most questions have an instant answer. Run the free checker, see how the verification service works, read the docs, or check credit pricing for your region.
Checking on an outage? See live uptime and incident history at status.verifox.ai.
Common questions
The questions people most often email us, answered up front. If yours is not here, the inbox is one click up the page.
Within one business day, and usually faster during US and European working hours. Every message to [email protected] lands with the team that builds the product, so you get an engineer’s answer rather than a scripted first response. Deep API investigations can take a second reply, but you will never sit in a silent queue.
No phone line and no chat widget. Email reaches us fastest because the people answering are the same engineers shipping the product. If you would rather talk it through live, book a 30-minute call and bring your questions; we treat demo slots as open office hours, not a sales script.
Thirty minutes, live, on your data. We run the 9-point verification engine against a sample of your list, show bulk throughput at roughly 10,000 emails per minute, walk through the email finder if you also prospect, and pull up volume pricing localized for your region. No slideware.
Email support with the exact address and the result you saw, and we will trace it through every check. Most disputes involve catch-all domains, which accept anything at the SMTP level; 20-40% of B2B lists fail there, so we apply AI-confidence scoring instead of guessing. You can re-run any address on the free email checker or read how the email verifier handles catch-alls.
Email [email protected] with “Security” in the subject line and it routes straight to engineering, ahead of the normal queue. Verifox is SOC 2 Type II audited, and every address we verify is processed in memory, never stored, logged, or sold. The full picture is on our security page.
Yes. Sign up free for 1,000 credits, or 2,500 if you register with a work address; no card required, and credits never expire. Start with the API documentation, and if you are wiring up an AI agent, the native MCP server is the shortest path. Stuck anywhere, email us the request payload.